ChronicCareIQ Customer Support

Welcome to patient monitoring, powered by ChronicCareIQ!

Getting Started with ChronicCareIQ

Have you forgotten your password or accidentally entered the wrong password too many times? It’s OK, it happens to all of us. Fortunately, with just a few steps, you can…

Resetting Your Password

This guide will show you how to update your health status using ChronicCareIQ.

Updating Your Health Status

ChronicCareIQ makes every effort possible to ensure all emails sent to you are delivered promptly to your inbox. However, there may be occasions where emails are not delivered. There are…

Not Receiving Email Reminders?

This guide will show you how to control your ChronicCareIQ account settings, such as your user name and contact information.

Changing your Account Settings

Tina Lee

How to Use ChronicCareIQ

ChronicCareIQ offers a variety of features that will help you stay in touch with your care team, and stay informed about your care.

Features and Navigation

Home Page

The Messages page provides a record of the messages you’ve sent to your care team, and the messages that your care team has sent to you.

Messages

Information Page

The History page provides access to all health information that you’ve sent to your care team through ChronicCareIQ.

History

Care Team Page

ChronicCareIQ’s messaging feature is the preferred way to securely send messages to your care team.

Sending a Message to Your Care Team

Learn how to setup your monitoring device to work with ChronicCareIQ

Setup Monitoring Device

Now that you’ve set up your iHealth account, you will need to link your iHealth device(s) to your ChronicCareIQ account. Doing so will allow ChronicCareIQ to retrieve readings from your…

Link iHealth Device to ChronicCareIQ

Setting Up Your iHealth Account (iOS)

Setting Up Your iHealth Account (Android)

iHealth Blood Pressure Monitor (iOS)

iHealth Blood Pressure Monitor (Android)

Taking Readings with Your iHealth Blood Pressure Monitor

iHealth Smart Glucometer (iOS)

iHealth Smart Glucometer (Android)

Taking Readings with Your iHealth Smart Glucometer

iHealth Pulse Oximeter

Taking Readings with Your iHealth Pulse Oximeter

iHealth Smart Scale

Taking Readings with Your iHealth Smart Scale

ihealth

Using the Omron Connect App with ChronicCareIQ is no longer a supported feature. Contact Omron directly if support is needed for Omron device or Omron Connect App.

Link Omron Connect App to ChronicCareIQ

Omron

Your iGlucose device should have been supplied to you by your care team. When you receive your iGlucose device, it is already set up and ready to use.

iGlucose Devices

iGlucose

Connecting Bluetooth Devices

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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